Payment, Cancellation, and Refund Policy (“Policy”) is part of the Short-Term Rental Agreement between the Host (STRHQ) and the Guest for the rental of the Property. By confirming a reservation—whether through Airbnb, VRBO, or direct booking—the Guest agrees to all terms herein.
Important Booking & Refund Notice
- All details about the property, building layout, common areas, and surroundings are disclosed in the listing prior to booking.
- The property is located in a multi-unit residential building; occasional noise from neighboring units or common areas is normal and not grounds for a refund.
- Outdoor areas, docks, walkways, and corridors are shared and not private.
- Once check-in occurs, unused nights are non-refundable.
- Guests must report any concerns immediately to allow the Host an opportunity to address them.
- Leaving the property voluntarily does not entitle the Guest to a refund.
By confirming the reservation, the Guest acknowledges acceptance of these conditions.
1. Direct Payment & Refund Terms
For reservations paid outside of Airbnb or VRBO (including Stripe, credit card, or bank transfer):
1.1 Processing Fees
All payment processor fees, including credit card processing, international transaction fees, and currency conversion fees, are non-refundable.
1.2 Refund Method
Approved refunds will be issued one time only to the original payment method. Acceptance of refund constitutes full and final settlement of all claims related to the respective reservation.
1.3 Timing
Refunds are initiated within one (1) business day. Bank processing times vary and are outside the Host’s control.
1.4 Chargebacks & Disputes
The Guest agrees not to initiate chargebacks or third-party disputes after accepting a refund or partial refund.
1.5 Early Departure
Early departure does not qualify for refund of remaining nights unless expressly approved in writing.
2. Payments & Booking Confirmation
Full payment is required at the time of booking unless otherwise stated in writing. Charges may include nightly rates, cleaning fees, applicable taxes, and service fees. Payment processing fees, currency conversion fees, or bank charges are non-refundable.
3. Cancellation Policy
3.1 Pre-Check-In Cancellation
Cancellations prior to check-in are governed strictly by the cancellation policy selected at booking and displayed on the listing platform.
3.2 Post-Check-In Cancellation
Once check-in has occurred, no refunds will be issued for unused nights, early departures, or guest dissatisfaction, except where required by law or explicitly approved in writing by the Host.
4. Cleaning Fee Policy
The cleaning fee is refundable only if cancellation occurs before check-in. Once the Guest has checked in, the cleaning fee is fully earned and non-refundable.
5. Early Departure & Voluntary Relocation
Early departure for personal reasons, comfort preferences, or neighborhood conditions does not qualify for refunds. The Guest remains financially responsible for the reservation.
6. Property Condition & Issue Reporting
The Guest must report any issues promptly after check-in to allow reasonable opportunity for correction. Failure to notify the Host or refusal of reasonable corrective action voids any refund consideration.
7. Noise, Privacy & Shared Building Acknowledgment
The Guest acknowledges the Property is within a multi-unit residential building. Ambient noise, shared corridors, neighboring activity, and non-exclusive outdoor spaces are normal and do not constitute misrepresentation.
8. Damage, Loss & Additional Charges
Guests are responsible for damages, missing items, excessive cleaning, or violations of house rules. Documented charges may be applied after checkout.
9. Refund Processing
Approved refunds will be initiated within one (1) business day. Financial institutions may require 5–10 business days to reflect the funds.
10. Non-Refundable Circumstances
Refunds will not be issued due to:
- Change of mind after check-in
- Noise from neighbors or surroundings
- Weather events, tides, wildlife, or environmental factors
- Listing details disclosed prior to booking
11. Exceptional Circumstances
Refunds under exceptional conditions are at the Host’s sole discretion and do not establish precedent.
12. Dispute Resolution
The Guest agrees to attempt resolution directly with the Host before escalating to any platform or third party.
13. Acceptance
By booking, the Guest confirms acceptance of this Policy in full.